Who we are
Todd’s Lakeside RV Resort is a seasonal RV resort located in Peachland, British Columbia. Our website address is: https://toddslakeside.com. We are committed to protecting the privacy of our website visitors and guests. This policy explains what information we collect and how it is used.
What personal data we collect and why we collect it
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
If you submit an inquiry or booking request through a contact form on our website, we collect the personal information you provide such as your name, email address, phone number, and any details you include in your message.
We use this information solely to respond to your inquiry, provide information about stays or services, and manage guest communications. We do not use this information for unrelated marketing without your consent.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
We may use website analytics tools (such as Google Analytics or similar services) to collect anonymous information about how visitors use our website. This may include pages visited, time spent on the site, device type, and general geographic region.
This information helps us understand visitor behaviour and improve our website content, navigation, and services.
Who we share your data with
We do not sell or rent your personal information.
We may share information with trusted third-party service providers who help us operate our website or provide services such as spam detection, website hosting, booking systems, or analytics. These providers only receive the information necessary to perform their functions.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Your contact information
If you have privacy-related questions or wish to make a request regarding your personal data, you may contact us through the contact information provided on our website.
Additional information
We only collect personal information that is reasonably necessary for communication, booking inquiries, guest services, and improving our website experience.
How we protect your data
We take reasonable administrative and technical measures to protect personal information against loss, misuse, unauthorized access, disclosure, or alteration.
Our website is hosted on secure servers and uses standard security practices such as password protection and software updates.
What data breach procedures we have in place
In the unlikely event of a data breach, we will assess the scope and impact and take appropriate steps to secure our systems. Where required by law, we will notify affected individuals and relevant authorities.
What third parties we receive data from
We may receive limited information from third-party services such as booking platforms, analytics providers, or spam protection tools in order to operate and improve our website and guest services.
What automated decision making and/or profiling we do with user data
We do not use personal data for automated decision making or profiling that would significantly affect visitors or guests.
Industry regulatory disclosure requirements
Todd’s Lakeside RV Resort operates in accordance with applicable privacy laws in British Columbia and Canada, including the Personal Information Protection Act (PIPA).